Data Deletion Instructions

This page explains how to have personal data deleted from WeizChat. It is a permanent, public URL: https://weiz.chat/data-deletion.

If you are a business using WeizChat

1. Sign in at app.weiz.chat and use the deletion options in Settings, or
2. Email chat@weiz.co.il from the email address of an organization administrator, stating what you want deleted — a single customer record, a conversation, or the entire account.

We verify the request, delete the data within 30 days, and confirm in writing. Backups that include the data expire on their own fixed schedule; deleted data is not restored from backup into live systems. Records we must keep by law (for example, invoices) are retained only as long as the law requires.

If you are a customer of a business that uses WeizChat

The business you spoke with on WhatsApp is the controller of your conversation data. Ask that business to delete your data — or write to chat@weiz.co.il with the business name and the phone number you wrote from, and we will forward the request to the business and assist it in fulfilling the deletion.

What gets deleted

• Your WhatsApp conversation history with the business, including media.
• Your customer record: phone number, profile name, custom fields, tags and notes.
• For a full account deletion: all organization data, including catalog content, AI configuration, campaign history and member accounts.

What does not disappear

Copies of the conversation on your own WhatsApp app, and data held independently by Meta, are outside WeizChat's systems — Meta's own deletion instructions apply to those.